Tricia Owens
Instructional Designer
Resume
Professional Experience
I've got lots.
Senior Instructional Designer & Team Lead
LSI | Washington, D.C. (remote)
2017-Present
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Lead instructional design teams in developing enterprise-wide system training programs that drive organizational change across the largest healthcare system in the United States.
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Serve as a trusted advisor to business owners and system development teams to align training plans with system adoption goals and user readiness.
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Work with project managers to manage scope, timelines, and budgets across multimillion-dollar contracts while reducing risk and keeping projects on schedule.
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Oversee all phases of the ADDIE model for training programs supporting platforms such as Salesforce, Enterprise Health, and Microsoft CRM.
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Turn complex system processes and requirements into clear, practical learning materials for a varied learner audience.
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Participate in Agile ceremonies and monitor Jira boards to anticipate system changes and keep training accurate and up to date.
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Create and maintain design standards and quality benchmarks so learning materials remain consistent and compliant.
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Ensure training products meet federal accessibility and Section 508 requirements by making accessibility part of the design process.
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Onboard, coach, and mentor instructional designers and developers, supporting skill growth and balanced workloads.
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Produce web-based training videos, SharePoint sites, slide decks, job aids, and related learning materials.
eLearning Consultant
Damar Services | Indianapolis, IN
2017
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Converted instructor-led courses into web-based learning for desktop and mobile users.
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Designed learner-focused modules in Lectora using established instructional design and adult learning principles.
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Developed assessments with targeted feedback to reinforce understanding and measure comprehension.
Senior Graphic Designer
TRIMEDX | Indianapolis, IN
2016-2017
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Designed print and digital marketing and communication materials aligned with organizational goals.
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Collaborated with marketing managers and designers to create clear messaging and strong visual concepts.
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Managed design team workflow and project priorities.
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Mentored junior designers and coordinated with outside vendors to deliver projects on time and within budget.
Senior eLearning Designer
USA Funds | Indianapolis, IN
2010-2015
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Served as lead instructional designer and product owner for the award-winning USA Funds Life Skills online financial literacy curriculum.
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Directed instructional strategy, content planning, and ongoing improvement for a program reaching more than 500,000 learners and over one million course completions.
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Led cross-functional teams and subject matter experts through analysis, design, development, and evaluation of eLearning content.
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Introduced a structured curriculum improvement process that increased knowledge retention, with nine out of ten learners reporting real-world application of skills.
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Designed and launched internal training and onboarding programs for a new outbound call center, reducing onboarding time by 50 percent while improving effectiveness.
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Contributed to major internal eLearning redesign efforts that reduced customer support calls by 50 percent through improved usability and clarity.
Senior Graphic Designer
USA Funds | Indianapolis, IN
2005-2010
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Designed visual assets and communication materials for marketing, education, and internal projects.
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Art directed photo and video shoots to support marketing and online learning initiatives.
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Built a strong foundation in visual storytelling, branding, and collaboration that later supported instructional design work.
Education & Certifications
Ball State University
Bachelor of Science
Major: Journalism Graphics
Minor: History
Camtasia Certification | Techsmith
eLearning Project Management Certificate | eLearning Guild
Social Media for Learning Certificate | Association for Talent Development
Web-Based Training Certificate | Langevin Learning Services
Be the Brand Individual Award
LSI
Awarded to an LSI employee who embodies LSI’s values in their everyday work lives. Recognized for Being Customer-Focused, Valuing Our People, The Power of Collaboration, High Quality, and Being the Best at What We Do.
Be the Brand Team Awards
LSI
Awarded to LSI teams who together represent LSI’s values.
Received two team recognition awards.
There for You Award
USA Funds
Given to a USA Funds employee who has proven outstanding service to the company.
Gold Medal
Brandon Hall Group
Excellence in Learning Awards for the USA Funds Life Skills Program.